General terms of sale

1. Seller

SRL Bedecor, Chaussée de Bruxelles 165, 1410 Waterloo — VAT BE 0440.884.992 — +32 2 354 74 44.

2. Orders and customer account

An order requires a customer account with a verified email address. The contract is concluded when the order is confirmed; a confirmation email sets out the details. Items are reserved upon confirmation, subject to available stock.

3. Prices and payment

Prices are in euros, including Belgian VAT. Any delivery charges are shown before confirmation. Payment by bank transfer (the order is prepared once received) or at the showroom on pick-up.

4. Pick-up and delivery

Free pick-up at the showroom during opening hours, once you receive our notice that the order is ready. Delivery in Belgium by carrier, normally within 3 to 5 working days after payment. Bulky items are delivered by appointment, on quotation. Check the parcel on receipt and report any damage within 48 hours.

5. Right of withdrawal

Consumers have 14 days from receipt of the items to withdraw without giving a reason, by notifying us (contact form or letter). Items must be returned within the following 14 days, complete and in their original condition; return costs are borne by the customer. Refunds are made within 14 days of withdrawal, at the latest upon receipt of the items. Exceptions (Art. VI.53 of the Code of Economic Law): made-to-measure or personalised items, fabrics cut to order.

6. Warranty

Items benefit from the two-year legal guarantee of conformity (Art. 1649bis et seq. of the Civil Code). Any defect must be reported within two months of discovery.

7. Loyalty and gift cards

Loyalty points are awarded on amounts paid once goods are handed over, and can be used under the rules shown in your account. Points relating to a refunded item are withdrawn.

8. Disputes

Belgian law applies. In case of difficulty, please contact us first: we always seek an amicable solution. Consumers may also contact the Consumer Mediation Service (www.mediationconsommateur.be).